Introduction
At LightMeadowField, we strive to ensure complete satisfaction with all our services and products. This Refund Policy outlines our procedures and policies regarding refunds for various offerings, including photography services, online courses, digital products, and physical merchandise.
We encourage you to read this policy carefully before making a purchase. By purchasing our services or products, you agree to the terms of this Refund Policy.
Photography Services
Session Deposits
When booking a photography session with us, a non-refundable deposit is required to secure your date and time. This deposit is applied toward the total cost of your photography package.
Deposit amounts are as follows:
- Portrait Sessions: 25% of total session fee
- Wedding Photography: 30% of total package price
- Commercial Photography: 25% of quoted project price
Session deposits are non-refundable as they reserve your specific date and time, during which we decline other potential bookings.
Rescheduling
If you need to reschedule your session:
- Requests made 14 or more days before your session date: Your deposit will be transferred to a new date with no additional fee.
- Requests made 7-13 days before your session date: Your deposit will be transferred to a new date with a £25 rescheduling fee.
- Requests made less than 7 days before your session date: Your deposit is forfeited, and a new deposit is required to book a future date.
Exceptions may be made for genuine emergencies, severe illness, or extreme weather conditions at our discretion.
Cancellations of Full Services
For complete cancellation of photography services after full payment:
- Cancellations made 30 or more days prior to the service date: 70% refund of total payment (less the non-refundable deposit)
- Cancellations made 14-29 days prior to the service date: 50% refund of total payment (less the non-refundable deposit)
- Cancellations made less than 14 days prior to the service date: No refund
Online Photography Courses
Digital Course Refunds
We offer a 14-day satisfaction guarantee for our digital photography courses. If you are not satisfied with your purchase:
- Request a refund within 14 days of purchase
- You must have completed less than 30% of the course
- Provide specific feedback about why the course did not meet your expectations
Refund requests meeting these criteria will be processed within 7 business days.
No Refunds For
- Requests made after 14 days from purchase
- Courses where more than 30% of the content has been accessed
- Courses purchased as part of a discounted bundle or special promotion
For course bundles, refund eligibility is determined based on the percentage of the entire bundle accessed, not individual courses.
Digital Products
Due to the nature of digital products (including presets, editing templates, eBooks, and digital guides), all sales are final and no refunds are provided once the digital product has been downloaded or accessed.
However, if you experience technical issues with downloading or accessing your digital product, please contact our support team within 7 days of purchase, and we will assist you in resolving the issue.
Physical Products
Returns of Undamaged Products
For physical photography products (such as prints, albums, or merchandise):
- Return requests must be initiated within 14 days of receiving your order
- Products must be in original, unused condition with all packaging intact
- You are responsible for return shipping costs unless the product is defective
Once we receive the returned item in acceptable condition, we will process your refund within 7 business days.
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 7 days of receiving your order
- Provide clear photos of the damage or defect
- Do not attempt to return the item until you receive instructions from us
For confirmed damaged or defective items, we will either:
- Send a replacement product at no additional cost, or
- Provide a full refund including original shipping costs
Custom Photography Work
For custom photography projects, editing services, or other personalized creative work:
- The initial 50% deposit is non-refundable once work has begun
- If you are dissatisfied with the initial concepts, we offer one round of revisions before additional charges apply
- Once final deliverables have been approved and delivered, no refunds will be issued
Workshop and Event Refunds
For in-person or virtual photography workshops and events:
- Cancellations made 30+ days prior to the event: Full refund less a 10% administrative fee
- Cancellations made 14-29 days prior to the event: 50% refund
- Cancellations made less than 14 days prior to the event: No refund
If we cancel a workshop or event, you will be offered either:
- A full refund, or
- Transfer to another date or comparable event
How to Request a Refund
To request a refund or report a problem with your purchase:
- Contact our customer service team at info@lightmeadowfield.media
- Include your order number, purchase date, and a detailed description of your issue
- For damaged physical products, attach clear photos of the damage
- Specify whether you're seeking a refund, replacement, or other resolution
We aim to respond to all refund requests within 2 business days.
Refund Processing
Approved refunds will be processed as follows:
- Credit/debit card payments: Refunded to the original payment method within 5-10 business days
- PayPal payments: Refunded to your PayPal account within 3-5 business days
- Bank transfers: Refunded to your specified bank account within 5-7 business days
Please note that while we process refunds promptly, it may take additional time for the funds to appear in your account depending on your financial institution's policies.
Exceptions and Special Circumstances
We understand that exceptional circumstances may arise. In cases of serious illness, family emergency, or other extraordinary situations, please contact us as soon as possible. We will work with you to find a fair resolution on a case-by-case basis.
For major weather events or other circumstances beyond our control that affect scheduled services, we will offer rescheduling options without additional fees.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Website. Your continued use of our services following any changes indicates your acceptance of the new Refund Policy.
Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
LightMeadowField
90 Tracy Roads
Jeremyfurt BT5 5ED
Phone: +445773234000
Email: info@lightmeadowfield.media